Run IT services where your data has to stay.
Vantage brings incidents, changes, problems, and assets onto one connected record model. Use it as a managed cloud workspace, or install it entirely inside your own network.
- Deployment
- Managed cloud or your own data centre
- Licensing
- Per agent. Requesters are not licensed
- Framework
- Built around ITIL 4 practices
- Evaluation
- 90-day trial, no card required
Follow a single outage from the first report to the permanent fix.
Incidents, configuration items, changes, and problems reference each other directly. Agents see impact before acting, approvers see context before deciding, and the audit trail writes itself.
Payroll portal returns 502 for finance users
A request arrives from the portal or email and is categorised, prioritised, and placed on the right SLA clock.
Six practices, one data model.
Incident management
Priority matrix, response and resolution SLAs with business hours and holiday calendars, rule-based routing, and escalation.
Change enablement
Change requests tied to the affected asset, with risk levels, scheduled windows, and CAB approval decisions on record.
Problem management
Group recurring incidents, record root cause, and publish known errors and workarounds to agents and the portal.
Assets & configuration
Hardware, software, and licences with dependency mapping, stock and repair ledgers, and SSH, RDP, or BMC access from the record.
Service catalog
Published request items with manager approvals, fulfilment tracking, and employee onboarding with asset assignment.
Knowledge & self-service
A requester portal for raising and tracking requests, backed by articles your agents already maintain.
Same product, two ways to run it.
Choose by regulatory requirement, not by feature list. Both editions share the same modules and data model.
Managed cloud workspace
A dedicated, isolated workspace operated by OpsMeld. Upgrades, backups, and monitoring are handled for you.
- Live in minutes from sign-up
- Automatic upgrades and backups
- Workspace-level data isolation
On-premises and air-gapped
Installed on your servers with Docker and a local PostgreSQL database. No telemetry; optional integrations call out only if you enable them.
Workspace isolation
Every query is scoped to the tenant workspace at the data layer, not only in the interface.
Role-based access
Agent, manager, and administrator roles with permissions enforced on every API route.
Audit trail
Status changes, approvals, and assignments are recorded with actor and timestamp.
Credential handling
Passwords are stored as salted bcrypt hashes; sessions use signed, expiring tokens.
Pay for agents. Everyone else is included.
Standard
Service desk for IT and shared-service teams.
- Incident and SLA management
- Ticket templates
- Kanban board
- Requester portal
Professional
Most chosenService desk with IT asset management.
- Everything in Standard
- Asset discovery and CMDB
- Remote access from asset records
- Software licences, stock, and repairs
Enterprise
Full service management, on-premises option.
- Everything in Professional
- Problem and change with CAB
- Service catalog and approvals
- On-premises and air-gapped deployment
Indian pricing excludes 18% GST. Requesters are unlimited on every plan.
Common questions
Can Vantage run without any connection to the internet?
Yes. The on-premises edition ships as Docker containers with a local PostgreSQL database. It sends no telemetry and has no runtime dependency on OpsMeld services, so it can run in an isolated network.
Who needs a licence?
Only agents: the people who work tickets, changes, and assets. Employees who raise and follow requests through the portal are not licensed, on any plan.
Which ITIL 4 practices are covered?
Incident management, change enablement, problem management, service request management through the catalog, service configuration and IT asset management, and knowledge management.
How does the trial work?
You get a dedicated workspace for 90 days with up to three agents and unlimited requesters. No card is required.